From Compuware's website...
Professional Services Automation—Enabling Services Optimization
Today, more than ever services organizations are faced with the pressures of intense scrutiny from customers and heavy market competition. Coupled with the dynamics of running a professional services organization relating to resource and financial management, these pressures only increase operational complexity.
To be successful, services organizations require integrated business management solutions that provide:
- Visibility into key performance drivers such as pipeline health, engagement and project profitability, employee productivity and individual performance and the lifetime value of client relationships and their satisfaction with current services
- Streamlined, automated business processes to reduce administrative burdens, increase resource utilization and enable greater accuracy in management information
Changepoint PSA provides services organizations with professional services automation software to improve efficiency and provide total visibility into operations, enabling the proactive management of financial and employee
performance.
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